Our website is a great resource for any questions you have about your service and pricing. We do try to keep you informed of any changes, but you can view the service-specific applications, the FAQ page, or the individual service pages, to view any updates that may have occurred. If you can’t find what you are looking for, please contact us if you have any other questions.

Yes, we want to ensure that our fleet is operating in a safe manner and that we are servicing our customers the best we possibly can.

We are closed on the following holidays:

• New Year's Day

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving Day

• Christmas Day

*If the holiday falls on your pickup day, your pickup will be automatically scheduled for the following weekday unless we notify you in advance.

In support of the Helena Scouts Christmas tree Recycling Program, Tri County Disposal will not be scheduling Christmas Tree pickups this year and moving forward.

Customers are encouraged to donate to and schedule your Christmas Tree pickup with the Scouts by going online to TROOP214HELENA.SQUARE.SITE or email your info to TROOP214HELENA@GMAIL.COM

Most likely, you or your neighbor didn’t bag loose garbage. If our employees make a mess, we will clean it up. We will not always run down the street picking up unbagged garbage for customers. If you see that there is an issue with our truck or driver, please let us know so we can notify the driver immediately and correct or remedy any issue on the route. PLEASE BAG YOUR GARBAGE. We also have options to help keep your lid closed and your can from blowing around. Please contact our office.

First, if possible, check to see if your neighbors on the same side of the street were also missed. Sometimes our driver needs to dump before returning to your area. Second, if you believe you were missed call us or email us right away so we can review the cameras in the truck and see what happened on the route.

There may be a few reasons why you were missed. We try our best not to make any mistakes on route but sometimes it happens.

• Was your can out before the driver went by?

• There may have been a miscommunication on where you are placing your can, please call us to verify the can placement location.

• Our automatic process removes customers who are past due from the route, so you don’t receive a pickup and, therefore, give us a call.

• We made a mistake. We do have cameras in all of our trucks and it's easy to review if the can was missed or not. Please call us if you have any concerns about a missed pickup.

If your can was not out and you were missed and you want us to return to have the can dumped. You will be charged a $25.00 return trip fee. We can also work with you if you want to wait until next week.

We can verify this using our cameras, but if it happens, we ask that you troubleshoot why the can wasn’t completely dumped. Typically, cardboard or grass clippings are the culprit. Please break down your cardboard and bag your loose grass clippings. If you would like us to return you will be charged a $25.00 return fee.

You may put typical household trash in your can. Cardboard boxes, broken down to save space, grass & leaves (bagged), small hedge and bush trimmings may also be put in your can as long as they fit under the lid and fit loosely inside the can to ensure emptying. Please note that unbagged grass clippings will swell inside the 95 holdings of other garbage preventing the can from emptying completely. Boxes not broken down will also hold in the garbage when the arm of the truck squeezes the can for pickup.

Do NOT put large quantities of dirt, sod or rock, large appliances or furniture, flammable materials such as oil, gas or paint, concrete, hot ashes, and debris from construction, remodeling, or demolition.

We offer customers special pricing on “special hauls.” Please call us for information. We also provide other services to help you remove waste or allow you to load one of our containers yourself. Please call us if you want to know what other services we provide. Most likely we can help you take care of what you need to be removed. Also, review our Roll Off Services page.

All you need to do is place the extra bagged garbage 4-feet from the container. The driver will empty your container, re-load any extras and empty it again. Extra garbage will be collected and will automatically be billed at $5.00 minimum and/or $10.00 per extra can. Our cameras are able to take a picture and document the extra charge.

Your can must be at least 4-feet away from obstructions (i.e., fences, hedges, mailboxes, lampposts, etc.) and at least 2-feet from the curb. Be sure the container opening faces the road, with your can to the end of your driveway. Please do not park vehicles near your can in order to avoid not receiving a pickup. The arm that picks up your can is on the side of the truck, so your can must be placed where the driver can drive up alongside it.

You are responsible for the storage of your can and replacement costs resulting from defacing of containers or setting refuse inside containers that result in a fire or melting of the can. These containers are extremely durable and can withstand even the toughest abuse. Cans that are damaged due to normal use will be replaced at NO CHARGE to you. Routine maintenance is performed at NO CHARGE (broken wheels or lids). If your can is stolen, report to our office to find out your can number and then report it to the police.

As a part of your service, we will fix or replace lids and wheels that cannot be used.

We will replace your can when it is necessary to do so. We do not want to be wasteful and replace can with minor defects. Please use your can for as long as you can but contact us if you feel like you need a replacement.

If you are located within 35 miles of Helena, then yes we do! Please call us and we can look up your physical address & let you know what your options are.

We offer our customers some of the lowest pricing in the State of Montana. Please call us for current rates.

Our schedule is based on where you live. Please call us and we can let you know what day your pickup is.

We have a few options for you.

• 64 gallon roll cart – able to hold 5 - 6 tall kitchen bags

• 96 gallon roll cart – able to hold 7 - 8 tall kitchen bags

• 300 gallon stationary can – able to hold 21 – 24 tall kitchen bagss

To establish new service or make changes to your existing service, please call us at 406-227-6300 or apply online using by clicking on apply now buttons under the service you would like to start with us.

The handles of the cart should face your house and/or the lid should be able to open from the roadside of the cart.

Yes, we offer weekly, every other week, once a month, or call-in service.

You will need to sign an application form and agree to our terms and conditions, but we do not lock you into a contract. You can cancel the service at any time.

Your bill due date will be located on your bill and is the 20th of the month.

Yes, please call us and we can suspend your service. Once you are ready, let us know when you would like to continue service and we will put you back on the route.

REMINDER: Service must be suspended for a minimum of 1 month to receive a credit off of your account

We can definitely help you out. You can either wash the can and deodorize yourself or we can replace yours with a clean one. We do charge $25 to swap out your can. Please call our office and we schedule the swap on your next scheduled pick-up day.

Please email us at info@tcd.us.com if you have any additional questions. Or call us at 406-227-6300 if you need immediate assistance. If we do not answer, please leave a voicemail so we know that you would like a callback. We will return your call as soon as possible.